Frequently Asked
Questions.

Most orders are prepared and shipped within 3–5 business days. Because many Ecossaise products are made in small batches, custom or made-to-order items may need a little additional time. We will let you know if that applies to your order.

Yes. Orders of $50 or more qualify for free standard shipping within the United States. Tracking information will be provided when your order ships.

Yes. Local pickup may be available at our Van Buren, Alma, or Greenwood booth, or we can arrange pickup directly. Please wait for confirmation before making a special trip because inventory and pickup timing vary by location.

Absolutely! We are happy to discuss custom scent combinations for eligible products. Custom scents require a minimum order of three full-size jars and may need additional processing time. Availability depends on the ingredients we have on hand, so contact us with your idea and we will let you know what is possible.

We do when the project fits our materials, equipment, and current schedule. Send us a description of what you have in mind, along with any helpful size, quantity, color, or deadline details, and we will talk through the options.

We research every product and keep our formulas as natural and uncomplicated as reasonably possible. Ingredients vary by item, so please review the product label or listing before use—especially if you have allergies or sensitivities. Contact us anytime if you would like help understanding an ingredient list.

Keep it tightly closed in a cool, dry place away from direct sunlight and excess heat. Use clean, dry hands or a small cosmetic spatula when removing product. Natural temperature changes can make the texture softer or firmer without changing how it is used.

For hygiene and safety, opened or used personal-care products cannot be returned. Unopened, unused items may be eligible for return or exchange when you contact us within 14 days of delivery. If an order arrives damaged, incorrect, or incomplete, contact us within seven days with your order number and clear photographs so we can make it right.