Processing time
Most orders ship within 3–5 business days after payment is completed. Business days do not include weekends or federal holidays. Custom, made-to-order, unusually large, or preorder items may require additional time when that timing is disclosed before purchase.
Shipping charges
Standard shipping is $7.95 for orders under $50. Orders with a merchandise subtotal of $50 or more qualify for free standard shipping within the United States. Taxes and any discounts are calculated separately. We currently ship only to addresses accepted through our checkout.
Shipping delays
If we learn that we cannot ship within the promised time, we will contact you with a revised estimate and give you the choice to accept the delay or cancel the unshipped portion for a full refund. If we cannot reach you or cannot fulfill the order, we may cancel and refund it.
Addresses, tracking, and delivery
Please review the shipping address before completing checkout. Contact us promptly if you notice an error; we cannot guarantee changes after an order has entered fulfillment. Tracking will be provided when available. If tracking shows delivery but the package cannot be located, check with household members, neighbors, and the carrier, then contact us so we can help determine the next step.
Local pickup
Local pickup may be arranged directly or, when confirmed, through our Alma, Greenwood, or Van Buren booth locations. Wait for pickup confirmation before traveling because inventory and schedules vary by location. Orders not collected after reasonable reminders may be cancelled or handled as permitted by law.
Buyer’s remorse and change of mind
We do not offer refunds or returns solely for buyer’s remorse, a change of mind, dislike of a properly described scent, or minor variations normally associated with handmade products. Please read descriptions, dimensions, ingredients, and scent notes carefully before purchasing; contact us before ordering if you are unsure.
Personal-care products
For hygiene and safety, opened, tested, or used personal-care products cannot be returned. Unopened and unused non-custom items may be considered for return or exchange when you contact us within 14 days after delivery. Approval is required before sending anything back. Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping and original shipping charges are not refundable.
Damaged, defective, incorrect, or missing items
Contact us within seven days after delivery with your order number, a description of the problem, and clear photographs of the item and packaging when possible. We will review the issue and, as appropriate, offer a replacement, correction, refund, or another reasonable resolution. Do not discard damaged goods or packaging until we respond.
Custom and final-sale items
Personalized, custom-made, made-to-order, clearance, and expressly marked final-sale items generally cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved order.
Refund timing
Approved refunds are issued to the original payment method. Bank and card processing times vary after a refund is submitted. These policies do not limit refunds or other remedies required by applicable law.